Reference

Open your legal terms clearly

Our Legal page puts account rules, privacy handling, cookie use, and payment-record checks in one place before you open your account.

Indonesia access termsAccount data rightsCookie use explainedDANA OVO GoPay QRIS records
tvtoto03 Open your legal terms clearly
CONTACT ROUTES

Check legal contact paths

Legal questions need a channel that leaves a clear trail. We handle account-term questions through live chat, email, and WhatsApp support from 09:00 to 23:00 WIB, with email kept for longer written requests. Include your username, payment rail, and the Account > Profile detail you want checked so we can route the case without asking twice.

Team online

Live chat legal queue

Use live chat for time-sensitive legal access questions, account lock queries, or wallet record mismatches. Our team is available 09:00 to 23:00 WIB and may ask for your username plus the affected transaction reference.

Email case file

Send longer legal requests by email when you need a written response about data correction, account closure, or dispute records. Attach clear screenshots from Account > Wallet > Transactions, but hide unrelated personal details.

WhatsApp identity check

WhatsApp support can confirm which legal path fits your issue before a formal email case begins. We will never ask for your password, OTP, or full wallet PIN through any chat channel.

DATA HANDLING

Browse how we handle records

Legal handling is practical: we keep account, payment, cookie, and gameplay records only for account service, dispute checks, fraud prevention, and legal response.

Account data

We store account details such as username, registered contact, login time, and security changes so we can verify access requests. If your phone number changes, ask support to start a data correction check.

Payment records

DANA, OVO, GoPay, and QRIS receipts are matched against wallet entries before a payout request is released. This gives both sides a reference when a transfer amount or timestamp needs checking.

Cookie use

Cookies help keep your session active, remember language choice, and detect repeated login failures. You can clear browser cookies on your device, but some account security checks may run again after that.

Security steps

Use Account > Profile > Security to check password status, contact details, and recent access warnings. Legal requests linked to account ownership may require a fresh confirmation before we change stored data.

Gameplay logs

Round IDs for Aviator, Super Sic Bo, Bingo, and Sportsbook markets may be stored with timestamp and stake value. These logs help us answer legal disputes without relying on memory or chat claims.

Retention requests

If you ask us to close an account, some records may still be kept for legal, payment, or dispute reasons. We explain what can be removed, what must remain, and who handles the request.

Browse legal answers before joining

These answers cover the legal questions we see before account creation, after payment activity, and during account changes. They are written for Indonesia account holders using our wallet, game rooms, and support channels. If your case involves a specific transaction, send the rail name, timestamp, and your username so we can check the record.

The account terms cover eligibility, identity checks, wallet use, dispute handling, cookies, and data rights. When access is discussed, it depends on local law and is available only where local law permits.

No. We do not treat access as universal. Your ability to open or use an account depends on local law, your location, and account checks that may be required before wallet activity continues.

We may keep username, contact details, login records, payment references, cookie data, and gameplay logs. These records help with account security, transaction checks, legal requests, and disputes about games or wallet entries.

Contact support by email with your username, the field you want corrected, and a brief reason. We may ask you to confirm identity through Profile > Security before changing contact or wallet-related data.

Payment references are matched to your wallet ledger and may be kept for legal, fraud-check, and dispute purposes. Share only the relevant receipt screenshot, amount, timestamp, and rail name when asking for help.

Cookies support session access, language choice, security checks, and repeated-login detection. If you clear them, you may need to log in again or pass account verification before using wallet features.

Start with live chat for routing, then send a written email if the issue needs a case file. Include your username, transaction reference, game round ID if relevant, and the exact outcome you want checked.